Shannon is Smith & Carson’s Chief Operating Officer, and is also a project manager on mass tort litigation. He previously served as a regional manager and quality assurance director for Smith & Carson. Shannon works with other company leaders on process improvement and product development to continuously advance the quality of investigations and increase cost efficiencies for clients. Shannon also conducts online and field research and provides support on various projects, including juror research. He is currently licensed as a private investigator in twelve states. Before joining Smith & Carson, Shannon worked with the Department of the Navy. He earned a B.S. in Finance from the University of South Alabama and an M.B.A. from the University of Mississippi.